Company Name: Honeywell
Qualification: BE/BTech/ME/MTech/MCA
Experience: Freshers
Industry Type: IT – Software
Salary: Not Mentioned
Job Description:
# Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
# Meet all the targets laid down as client requirements under all circumstances – Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality.
# Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
# Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
# Seek knowledge sharing sessions with HD/SA for self improvement
# Work closely with immediate supervisor for all performance, learning and development aspects.
# Meet all the targets laid down as client requirements under all circumstances – Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality.
# Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
# Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
# Seek knowledge sharing sessions with HD/SA for self improvement
# Work closely with immediate supervisor for all performance, learning and development aspects.
Qualifications:
# Able to operate PC based programs in a Windows environment.
# Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
# Takes initiative to lead and supports team members in dealing with change.
# Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.
# Maximizes productivity levels while providing world class customer service.
# Displays effective problem solving skills.
# Demonstrates effective use of soft skills – listening, probing and questioning.
# Effective communication skills and appropriate usage of the English language
# Flexibility to work in shifts
# Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
# Takes initiative to lead and supports team members in dealing with change.
# Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.
# Maximizes productivity levels while providing world class customer service.
# Displays effective problem solving skills.
# Demonstrates effective use of soft skills – listening, probing and questioning.
# Effective communication skills and appropriate usage of the English language
# Flexibility to work in shifts