Description: Genapct Freshers Recruitment Drive at - Multiple Openings On 26th to 30th July 2016
Job Position : International Tech-Support Voice Process
Skills Required :
- Answer Call and emails handle tickets related to IE, MSOFFICE, OS, Network related issues, Printers , Mobile Devices & Account Administration
- Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
- Document & add new issues/solutions to Knowledge Management Repository.
- Use of soft skills - Listen, Empathy, Courtesy etc.
- Utilize professional techniques to retain & delight customers.
- Provide quality service & resolve concerns efficiently & professionally.
- Above all take full ownership of the Incident from Creation to Closure
- Good acumen Knowledge on Windows XP / 7, MS Office 2007 / 2010, IE 6/8, Outlook 2007/2010, Networking Concepts , Technical certifications would be an added advantage
- The candidate should have excellent command over English - fluency in spoken English and good written English, customer service skills, high energy levels and meet customer defined levels of Quality in Operations.
- Fresher with excellent communication skill.
Education: B.Sc, BA, B.Com, MA
Job Experience: 0 to 5 Yrs (Freshers)
Job Location: Hyderabad
Other Details
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Walk-in Date: 26th to 30th July 2016,
Time: 11 AM to 3 PM
Address :
IBM India Pvt. Ltd
Survey No 64,
APIIC Software Layout,
Raheja IT Park, Phase 2,
Madhapur, Hyderabad.
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