Genapct Freshers Recruitment Drive at - Multiple Openings On 26th to 30th July 2016

Description: Genapct Freshers Recruitment Drive at - Multiple Openings On 26th to 30th July 2016

Job Position : International Tech-Support Voice Process

Skills Required :

  • Answer Call and emails handle tickets related to IE, MSOFFICE, OS, Network related issues, Printers , Mobile Devices & Account Administration
  • Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
  • Document & add new issues/solutions to Knowledge Management Repository.
  • Use of soft skills - Listen, Empathy, Courtesy etc.
  • Utilize professional techniques to retain & delight customers.
  • Provide quality service & resolve concerns efficiently & professionally.
  • Above all take full ownership of the Incident from Creation to Closure
  • Good acumen Knowledge on Windows XP / 7, MS Office 2007 / 2010, IE 6/8, Outlook 2007/2010, Networking Concepts , Technical certifications would be an added advantage
  • The candidate should have excellent command over English - fluency in spoken English and good written English, customer service skills, high energy levels and meet customer defined levels of Quality in Operations.
  • Fresher with excellent communication skill.

Education:  B.Sc, BA, B.Com, MA

Job Experience: 0 to 5 Yrs (Freshers)

Job Location:   Hyderabad

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Walk-in Date:  26th to 30th July 2016,

Time: 11 AM to 3 PM

Address :

IBM India Pvt. Ltd
Survey No 64,
APIIC Software Layout,
Raheja IT Park, Phase 2,
Madhapur, Hyderabad.

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