Capgemini Freshers Off Campus Drive as Entry Level Engineer - On 2nd June 2016

Description :Capgemini Freshers Off Campus Drive as Entry Level Engineer - On 2nd June 2016

Job Position :  Service Desk Profile - IMS

Skills Required :

• Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries  over the voice based phone service

• Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical

• Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.

• Meet customer requirements through first contact resolution

• Clarify customer requirements

• Probe for and confirm understanding of requirements or problem

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Listen attentively to customer needs and concerns; demonstrate empathy

• 10th and 12th – 60% & Above

• Graduation (Aggregate of all semesters till now) – 55% & Above

• Should have no gaps in education

• Candidates must be open to relocate to any location and work in night shifts

• Candidates should be ready to execute 2 year service agreement

• Candidates must be available to join immediately

• Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension

Education: Any Graduates

Experience: Freshers (2016 Batch) 

Job Location: Ghaziabad

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Other Details    

Walk-in Date: 2nd June 2016,

Time: 9.45 AM

Address |:

Inderprastha Engineering College,

Plot No. 63, Site IV,

Sahibabad Industrial Area,

Ghaziabad.