RedHat Global Freshers Openings As Associate Software Engineer Apply Online


Company Name : Red Hat
Qualification : Any Graduate
Experience : Freshers
Job Location : Pune
Job Role  : Associate Software Engineer
Job Summary:
The RedHat Global Support Services team is seeking an Associate Software Maintenance Engineer.
The Global Support Services organization is dedicated to resloving the issues of our enterprise customers quickly and effectively.
In this role, you will provide high-level technical support and maintenance and maintain close working relationships with our customers’ top developers and architects.
You’ll perform troubleshooting and debugging, and assist our frontline support engineers with the most complex and challenging issues.
As a Software Maintenance Engineer, you will also analyze upstream development against current customer reported defects and develop patches to resolve the issues.
Job Responsibilities:
Troubleshoot and resolve complex customer problems within core Linux development tools including C, C++, and Java (Hadoop)
Record customer interactions including investigation, troubleshooting, and resolution of issues
Work closely with Red Hat’s production support engineers, technical account managers, and development engineering
Demonstrate considerable judgement in selecting methods and techniques
Manage workload to ensure all customer issues are handled and resolved in a timely manner
Assist in the development of comprehensive and reusable self-service solutions for future incidents
Assist in patch development (simple cases) and write debug patches
Required skills:
Ability to read and understand programming code
Ability to follow documented processes, including KCS and SBR
Good understanding ofGPL, Bugzilla, and upstream development
Ability to work closely with others, and share your opinions and ideas in a respectful manner
Capability to remain courteous and Professional at all times
Ability to disseminate knowledge to junior members of the team
Proactive and passionate about your work

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